LG 2in1 Ventless Washer Dryer Not Drying (in time-lapse) Review

This is a brand new LG two in one washer/Dryer bought in March 2015 that could not dry right out of box.

We bought this through Home Depot in Vancouver, BC, Canada

After 6 hours we were able to get a load dry. We are hoping it’s simply malfunctioning, but we have not been able to get an estimate from LG how much a half dryer load (one quarter of the max washing load) is meant to take.

Is 6 hours dry time normal for this machine ? NO
We eventually got it replaced after showing LG this video (more than three months after we first brought it to their attention)
BY FAR the worst customer service we’ve ever dealt with, their ‘Execute Team’ were only willing to help after we made this video. We will not be repeat customers.

Comments

Kimberly Napolitano says:

We are having the exact same problem with a brand new 2015 lg combo machine out of the box.  Did your replacement work?  Our replacement machine is not working either.  Our socks look just like yours.  Any suggestions?!?

KuwNova says:

LooooL that finshing ringtone of lg washers its freak parrot

whtshdw7o7 says:

you can’t wash and dry anything in these washer dryer combos in only 2hrs high efficiency wash dry combos need at least 4hrs. super long but it’s what you get when you save space and energy with these.

Panagis Voutsinas says:

i read that the drain exhaust hose can not be routed upwards. It has some kind of condensation unit inside that will cause water to back up if it’s routed upwards. Try routing it directly down or sloping down if possible. Should dry well once water is kept clear of drain exhaust.

Rich Soar says:

Hey K1, So how has the replacement been working? I know you had a tough time with customer support but is the new machine doing ok? Im thinking about getting this machine but have seen mixed reviews. Im just curious how the new one has performed.

SHADOWBOXERBAYBEE says:

I have the one piece washer with above dryer. I can wash 3 pair of jeans with 3 bath towels socks etc full wash cycle less than 40 minutes and then I fluff them before placing them in the dryer and set it at 60 minutes. while it’s going, I check to remove the lighter articles of clothing that is already dried, fluff the jeans and towels and another 20 minutes and they are fini. I wonder how much electricity this thing eats up if it takes from 2:30 – 5:00 hours to do one small load….. I hope my unit continues strong.

Joel Krestinski says:

Your drain is too high buddeh. Also, why are both your hot and cold taps blue? Maybe you hooked them up backwards? The washer needs constant cold water to condense the water vapor. The way you belabor your “evidence” suggests your might not have the capacity to put this together.

karen thorne says:

I was told it could take up to 4-5 hours to do a wash and dry cycle.

Jon Schuck says:

I have a similar/smaller model. My machine dries just fine, BUT, yea I need to service it every 6 mths or so and clean out the lint from the internal baffles. If everything is clean, something is wrong, probably the sensor.

A philly215 says:

so this is not worth buying

Rob Whiff says:

when you say you got a replacement ,what model replacement did you get ?..or what do you recommend because i am in the market for one but i am scared now lol…

Charles Tomberlin says:

welcome

Gregg Rusnak says:

I was going to say Clean the Lint trap, However it wouldn’t dry out of the box, There is obviously something wrong with the Machine. It may have been a Machine that was ASSEMBLED on a Monday Morning, After a weekend of Partying.  However Home Depot Customer Service SUCKS pretty much in Both The USA and Canada.

Jonathan Vega says:

That is not a dryer combo unit that is a washer like if you agree

Danielle Sevic says:

Also I would like to add I assembled my washing mashine MYSELF i specifically had the delivery and installation men leave the machine IN THE BOX and I installed it and assembled it myself

Danielle Sevic says:

I just bought a 2.3cu.ft lg washer/dryer similar to this machine, I HAVE NO PROBLEMS AT ALL with the drying cycle. Becuz it DOES use steam and cold water to condense water and dry clothes maybe this guy doesnt have the cold water hooked up? Ive been using my washing machine for 3mnths now and I LOVE IT!

Kelly Dolan says:

You select dry and keep pushing the button until it reads “more”. When you do that, it should take anywhere between 3 1/2 to 4 hours. It uses a condenser, which needs a cold rinse in order to dry the clothes. What’s clearly abnormal is you….you should have read your manual.

Buddy B says:

Hello can you tell me who was there company that came and replaced the machine. was it LG or home depot. Thank you

Buddy B says:

Thank you. Would you recommend me getting the store warranty or is the warranty under the company sufficient. I think the store warranty is a scam. what do yOu think

Daniele ferrero says:

You must use the sensor program. Normal, more dry, etc. Maybe will take longer but at the end dry.

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